Terms & Conditions

Terms and Conditions

Welcome to MTR Studio. Before making a purchase on the website, we recommend reading our terms of use carefully. Making a purchase on the site constitutes acceptance of the following terms.

1. Business Information

MTR Studio is a multidisciplinary studio that blends ceramic art and interior design, where every item is unique. Each product created in the studio is handcrafted, inspired by nature.

2. Order Process

After placing an order on the website, you will receive confirmation of the order and product details. Our stock is limited. If the product is in stock, it will be shipped within 7 business days. If the product is out of stock, it will be specially made for you, and shipping time will be between 4-6 weeks.

3. Shipping

Domestic Shipping (Israel):

• Shipping is free.
• Delivery to your home will be within 7 business days for products in stock.
• In case of a shipping delay or urgent requests, you can contact us, and we will do our best to expedite the shipping.

Self-Pickup:

• You can choose self-pickup from our studio in Tel Aviv. After receiving email confirmation that your order is ready, you can come and pick it up by appointment.
• The studio is open by appointment only – please contact us by email to schedule.
• Studio Address: Eilat 22, Tel Aviv-Jaffa
• Email: mtr.dstudio@gmail.com
• After receiving confirmation by email, you can pick up your product from the studio.
• If the product is out of stock, the delivery time may take up to 4-6 weeks. If there is urgency, please contact us.

International Shipping:

• International shipping will be done via air mail services Ecopost / EMS and will include a tracking number.
• The shipping cost will be calculated based on the weight of the product and charged at the time of payment.
• Shipping time may take up to 20 business days, but usually, shipments arrive earlier.
• If the product is out of stock, the delivery time may take up to 4-6 weeks. If there is urgency, please contact us.

4. Returns and Exchanges

The products sold at the studio are one-of-a-kind, handcrafted creations, and therefore each item is different from the others. The photos on the website are for illustration purposes only, and each product you order will have its own unique texture and individuality, created through a handcrafted process. The surprise is part of the magic – each item will be original and special, inspired by nature and made to stand out.

Due to the nature of the items, returns or exchanges are not possible unless there is a significant defect. If you encounter a problem, please contact us, and we will do our best to assist you.

5. Order Cancellation

Order cancellations will be made in accordance with the Consumer Protection Law, 1981 and the Consumer Cancellation Regulations, 2010. If you wish to cancel your order, please contact us as soon as possible.

6. Product Care

To keep your products in good condition for a long time, we recommend following these instructions:

• Handwashing is recommended – use lukewarm water and gentle dish soap.
• Avoid abrasive cloths – to prevent scratches, use a soft sponge or gentle cloth.
• Handle with care – the products are handmade, so please handle them gently and carefully to maintain their integrity and longevity.
• Stains and discoloration – dark liquids such as coffee, wine, or spices may leave marks. Wipe up liquids immediately with a damp cloth.
• Thorough drying after washing – to prevent water stains, make sure the product is completely dry before storing.

7. Copyrights

All content and materials on the website, including but not limited to images, logos, designs, texts, and graphics, are the property of MTR Studio and are protected by copyright.

 

8. Privacy

Your personal details are stored in MTR Studio's databases and are used solely for processing your order. We are committed to not transferring your details to third parties without your consent.

 

9. Changes to the Terms

MTR Studio reserves the right to update the terms and conditions from time to time. Any changes will be published on the website, and the new terms will apply to customers from the date of publication.

 

Materials:

Each piece is thoughtfully designed and handcrafted.
We work with high-quality materials and focus on sustainability in every step of the process.
Every product is one of a kind — a unique handcraft that cannot be replicated.
We use stoneware and fire our ceramics at 1200°C to ensure durability and strength.